Cleanology are committed to maintaining high quality standards both at transition stage and throughout the delivery of the services. To maintain high standards, we have invested heavily in both self-developed, bespoke and off-the-shelf software systems. All are brought together under our bespoke software system. Through this system, we carry out Quality Audits to monitor performance, identify gaps and continually improve. We also a have an operative schedule which provides the expectation of the cleaner’s tasks and provides the means to monitor individual performance, identify gaps, train and improve.

Performance is managed and reported through our regular Quality Audits and Customer Evaluation Reports which are carried out with a key stakeholder on site using our Cleanology tablets. The Quality Audit is a measure of our cleaning performance, can be tailored to an individual site’s cleaning specification and is recorded as a percentage score on the app. The Customer Evaluation Report is an overall measure of performance including criteria such as responsiveness, staff appearance and invoice accuracy and is scored out of 10.