Having had over 10 years experience of working with some of the large cleaning industry operators, I am pleased to say the advantages of working with a relatively smaller company with shorter lines of communication and a commitment to client services are very clear to me.
Services Director, Garden Court Chambers
Communication is fundamental to understanding our customers' needs - we listen to what they want.
Clients enjoy easy and clear communication by:
- English-speaking site supervisors
- A personalised approach – no call centres!
- 24 hour direct access to our experienced and professional managers
- Formal customer service programme via a 15 second email survey
- Message book on all sites for day-to-day communication
- Monthly client meetings
Reliability is imperative, in order to achieve our 99% customer satisfaction target:
- ample resources to tackle each job
- fully trained and experienced staff
- prompt service and rapid response time
Flexibility is key - we always accommodate our clients' needs and requirements:
- 24-hour service, 365 days of the year
- Individually tailored, planned and budgeted work schedules/programmes
Our Commitment To You:
Our "no worries" guarantee means that you can always rely on any job we undertake being done: on time, on budget and to the very highest standard.
We don’t leave until the job is finished to your complete satisfaction.